Need help and can’t get hold of us?


As a small, grassroots charity, unfortunately we are unable to provide a 24-hour service to our young people.
If you find yourself needing urgent support outside of IYC’s operating hours, the following organisations may be able to help.

NHS non-emergency service
Telephone: 111
24/7 advice service for medical issues which are not life-threatening.

Emergency services
Telephone: 999
Police, ambulance and fire service for life-threatening emergencies only.

Non-emergency police number
Telephone: 101
101 is the number to call when you want to contact your local police service – when it’s less urgent than a 999 call.

Telephone: 116 123
Offering a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.

New Forest District Council
Telephone: 023 8028 5234
Information regarding housing, benefits, universal credit and more.

Telephone: 0808 800 4444
Advice and support services for those with housing issues or facing homelessness.

Telephone: 0300 123 6600
Friendly, confidential drugs advice.

Hampshire Children’s Services
Telephone: 0300 555 1373
Out-of-hours number for Hampshire Children’s services.

Telephone: 0800 1111
Free, confidential, 24/7 support line for anyone under 19 in the UK.

Let’s Talk About It
Telephone: 0300 300 2016
Sexual health information and advice.

Addiction Helper
Telephone: 0800 804 4755
Confidential, free addiction helpline available 24/7.

Hypnotherapy Directory
Telephone: 0333 3447 992
Information about hypnotherapy and accessing it in your local area

Citizens Advice
Telephone: 03444 111 444
Confidential advice to anyone seeking information on their rights and responsibilities.

British Association for Counselling and Psychotherapy directory
Telephone: 01455 883300
Find a BACP registered and qualified counsellor or psychotherapist in your area

Hampshire Association for Counselling and Psychotherapy
Telephone: 01425 673564

Search for qualified counsellors and psychotherapists in Hampshire

Dorset Association of Counsellors and Psychotherapists
Telephone: 01308 482441
Search for qualified counsellors and psychotherapists in Dorset

Life Changes
Telephone: 023 8040 5569
Southampton based community counselling service

Parent Link
Telephone: 0771 401 4989
Services for parents, carers & family members of young people (aged 5-19) with a disability or additional needs

Alternatively, you can leave a message on our freephone helpline: 0800 515 819, office line 023 8086 4231, or email us at, and someone will contact you as soon as possible.